Business Challenge
When faced with declining employee satisfaction and rising turnover rates, our client contacted KerberRose Human Resources to conduct an employee engagement survey. Their previous efforts to create change were unsuccessful, and they recognized the need for a robust employee engagement survey.
The goal was to investigate the main causes of employee turnover and how the company could improve employee satisfaction. Our client was eager to use the survey results to inform long-term strategies. Ideally, the survey would help to improve their work environment and boost employee morale.
KRHR Process
Before diving into launching a survey, the KRHR team worked with our client to establish clear and defined goals. These goals guided our strategy creation and helped to determine success metrics.
Next, the KRHR team worked with our client to identify specific areas of focus within these goals. We examined previous feedback from employees as a starting point. Increasing employee participation in the survey was a top priority. We wanted the results to reflect the opinions of employees across the company.
Other areas of importance were opinions on workplace culture, management effectiveness, career development opportunities, benefits, compensation and work-life balance.
KRHR Consulting Solution
After the survey concluded, the KRHR team worked with our client to develop plans that would make a lasting impact. The team also uncovered insights that our client had not previously identified. By analyzing the data, the team created long-term and short-term solutions with our client.
Those plans consisted of improving company-wide communications, revamping management training programs and examining compensation policies. The KRHR team also helped our client by providing tools to help measure long-term progress.
Develop long-term strategies based on survey results
Provide tools to measure success
Result
Our client initially sought a one-time solution to fix their immediate needs. They quickly saw the value of investing in a long-term strategy with our guidance. Impressed with the KRHR approach, our client decided to renew their partnership for three consecutive years.
The company’s renewed commitment to job satisfaction and increasing employee engagement helped to create a more positive workplace culture, positioning the company as an employer of choice in a competitive talent market.